FAQ
Below are some of our most frequently asked questions. If you have any other questions please do use the contact form and a member of the relevant team will be in touch as soon as possible.
How do I register?
You can book your places via this website or by calling a member of the team on 0203 770 6606
How much does it cost to attend?
To view the price to attend, please click the Registration button on the main menu. For group discounts or block bookings please call 0203 770 6606
How can I pay for my place?
When you complete the booking form you will be given a choice between two payment options – either by invoice or credit/debit card. If you operate a PO system, you can either provide this at point of booking or within seven days of the booking date.
What’s included in the price?
The price includes access to all content sessions onsite, including keynotes, seminars and streamed content; refreshments throughout the day including breakfast and lunch; access to the exhibition floor to meet suppliers and network with other visitors; and access to all available presentations post event.
Cancellation policy
Cancellations must be received in writing by replying to the booking confirmation email a minimum of 30 days before the date of the conference and will be subject to a £99+VAT administration fee. Cancellations received after this time or not put in writing will be subject to the full delegate fee, which will also be charged in the event of non-attendance. Substitutions may be made at any time by replying to the booking confirmation email.
How do I get access to the presentations post event?
Available presentations will be uploaded to the website and a link will be sent out within a couple of days of the event. Please note that not all presentations maybe available as some speakers request that their presentations aren’t shared.
Changes to the agenda
Occasionally speakers and content may change before the event date due to policy updates or speaker unavailability. We will always try to keep this to a minimum.
I’m interested in speaking, who do I contact?
Simply complete the form on the contact us page and a member of the team will get in touch shortly to discuss any opportunities.
Add us to your safe senders’ list
To ensure that our emails are recognised and land in the correct inbox, you can follow these simple steps to amend your settings:
Outlook Desktop
• Right-click our email in your Inbox email list pane
• On the menu displayed move your mouse over or tap Junk
• Click or tap on ‘Never block sender’ in the menu that rolls out
• The resulting popup will say: ‘The sender of the selected message has been added to your Safe Senders List.’
• Click ‘OK’
Outlook Web
• Open the email from ...
• Click the "Wait it's safe" link
• Mark Sender as "Wait it's safe!
iPhone Mail App (iOS)
• Open your mail app and scroll down to the Junk Folder
• Find the email you’d like to whitelist and slide your finger left to see options
• Tap the ‘More’ button, and then ‘Mark…’ button
• Select “Mark as Not Junk”
• This will then move the email to your Inbox and any mail from this address will go straight to your inbox and not your Junk
Google (G-suite)
• Navigate to the spam folder
• Search for emails containing the domain you wish to whitelist
• Select all the emails shown
• Click ‘More’ and then ‘Not spam’