FAQ

Available presentations will be uploaded to the website and a link will be sent out within a couple of days of the event. Please note that not all presentations maybe available as some speakers request that their presentations aren’t shared.

Occasionally speakers and content may change before the event date due to policy updates or speaker unavailability. We will always try to keep this to a minimum.

Cancellations must be received in writing by replying to the booking confirmation email a minimum of 30 days before the date of the conference and will be subject to a £99+VAT administration fee. Cancellations received after this time or not put in writing will be subject to the full delegate fee, which will also be charged in the event of non-attendance. Substitutions may be made at any time by replying to the booking confirmation email.

We will be taking all sensible steps to ensure the conference proceeds safely and successfully and are closely monitoring the situation. In cooperation with our venues and in consultation with our supporters we currently have no plans to postpone or cancel the event.

Should we need to move our event to a hybrid or digital format, all attendees and supporters will be notified via email, so please make sure that you have added us to your Safe Senders list. Instructions on how to do that can be found here. Full details on the steps we are taking to deliver the event safely can be found here and are updated regularly.

The event will be held at the centrally located at QEII Centre, Westminster. Directions and the full address can be found on our Venues page here.

Delegate places are only available to public sector delegates, with a very small allocation of private sector tickets available. The majority of private sector attendance at the event is made available through exhibition and sponsorship options. Speak to a member of the team here for more information.

To make sure you receive our emails with speaker content and important event updates please add us to your safe senders’ list. Instructions can be found here

The price includes access to all content sessions onsite, including keynotes, seminars and streamed content; refreshments throughout the day including breakfast and lunch; access to the exhibition floor to meet suppliers and network with other visitors; and access to all available presentations post event.

When you complete the booking form you will be given a choice between two payment options – either by invoice or credit/debit card. If you operate a PO system, you can either provide this at point of booking or within seven days of the booking date.

You can book your places via this website or by calling a member of the team on 0203 770 6557.